Exchange & Return Policy:

At Tul Palav, we are committed to delighting our clients. If a product does not meet your expectations, we are here to ensure a smooth and satisfying resolution.

Cancellations:

We accept cancellations within 5 days of your order date. To request a cancellation, please email contact@tulpalav.com with your order number, name, billing address, and contact number, or send the same details via WhatsApp at +917006882929. We’re here to make the process as seamless as possible for you.

Returns (If Applicable):

We strive for quality and satisfaction with every purchase. In the rare cases, we may accept returns under certain conditions. To inquire about eligibility, please contact us via email contact@tulpalav.com or WhatsApp at +91700688292, within 5 days of receiving your order. Returned items must be unused, in original condition, and accompanied by all original packaging and tags.

Refund (If Applicable):

Refunds are considered on a case-by-case basis. To request a refund, please contact us on email contact@tulpalav.com or WhatsApp +917006882929, within 5 days of receiving your order. All items must be unused, in their original condition, and returned with all packaging and tags intact.

Refunds will be processed in the same manner as the original payment and may take up to two business weeks to be issued. Once your request is approved, we will guide you through the refund process. Please note that shipping costs are non-refundable.

After-Sale Services:

We’re pleased to offer alteration services for up to 10 business days from the date of purchase. For international orders, we recommend planning alterations carefully to minimize shipping costs, which will be covered by the recipient. To request an alteration, simply reach out via WhatsApp +917006882929 or visit one of our stores.

Exchanges (If Applicable):

We are committed to your satisfaction and will gladly exchange items that are defective or damaged due to manufacturing. If you need to initiate an exchange for the same item, please reach out to us at contact@tulpalav.com or via WhatsApp at +91 7006882929.

To proceed, kindly send your item to the following address:

Tul Palav Pvt. Ltd.
Aircel Building
Next to Gurdwara
Gurdwara Road
Sanat Nagar
Srinagar, Jammu and Kashmir, India. 190005.